Complaint Resolution

I aim to work with all patients as individuals, treating them with respect and remaining open to all communication.   So if for some reason you are not happy with my service, please contact me directly to resolve your concerns, I am always happy to listen, often there has merely been communication confusion.  I take complaints seriously and aim to resolve them quickly and fairly. 

If you remain dissatisfied with my response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.   Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at www.hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.